Winn Council on Aging

Client Grievance Procedure

All clients have the right to a fair hearing if he/she feels they have been treated unfairly.

1. A grievance should be presented by the participant or person representing the participant to the Executive Director within seven (7) calendar days of the grievance. This grievance can be called in, but to be official, a grievance must be written.
2. The Executive Director will review the grievance and attempt to solve the problem with the participant within seven (7) calendar days from receipt of the grievance and give the participant a written summary.
3. If the participant is not satisfied with the outcome, the grievance will be reviewed by a committee of the Board of Directors. A decision will be rendered within thirty (30) days.
4. Participants will also be informed of the right to appeal directly to the contracting agency (AAA, GOEA, etc.)
5. Final authority rests with the Governor’s Office of Elderly Affairs, which may be contacted only after all previous steps have been taken.

Cenla Area Agency on Aging 318-484-2260

Governor’s Office of Elderly Affairs 225-342-7100